退款政策

We offer a 30-day return policy, meaning you have 30 days upon receipt of your items to request a return.

To be eligible for a return, your merchandise must be in the exact condition as when received: unworn, unused, with all original tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, contact us via service@elonltd.com. Please note that all returns must be shipped to the following address: [Insert Return Address]

If your return request is approved, we will send you a return shipping label along with instructions detailing how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

Feel free to reach out to service@elonltd.com anytime if you have questions regarding returns.

 Damages & Issues
Please inspect your order upon delivery. If any items are defective, damaged, or incorrect, contact us right away so we can assess and resolve the issue.

Exclusions / Non-Returnable Items
Certain categories of goods cannot be returned, including perishables (such as food, flowers and plants), custom-made products (including special orders and personalized goods), and personal care items (such as beauty products). Returns of hazardous materials, flammable liquids or gases are prohibited. Contact us if you have concerns about whether a specific item qualifies for return.

Regrettably, sale items and gift cards are non-refundable and non-returnable.

 Exchanges
The fastest way to secure your desired product is to return your current item. Once your return is approved, place a separate order for the new item.

EU 14-Day Cooling-Off Period
Notwithstanding the above terms, if goods are shipped to the European Union, you reserve the right to cancel your order or return items within 14 days for any reason, with no justification required. As outlined above, items must remain unused, unworn, tagged, in original packaging, and accompanied by a receipt or purchase proof.
 Refunds
Once we receive and inspect your returned goods, you will be notified of refund approval status. If approved, funds will be automatically credited back to your original payment method within 10 business days. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your return was approved, please email service@elonltd.com for assistance.